DHgate.com Reviews

Product was top quality. Good site. Shipping little long but worth the wait. I will use this site again for future purchases.

Hey #DHgate, a very unsatisfied customer here. For those who are considering purchasing via DHgate. Please be careful, totally incompetent customer service, which is unable to help you if something goes wrong. My experience - once you receive a totally different product than what was ordered, all you gonna get is apology and empathy phrases. They will recommend you to dispute with the seller who will be blaming the post office for packing the wrong product and after you involve DHgate to mediate, that would reject due to insufficient evidence. I ordered one product (Xiaomi Mi TV stick), and I received a totally different kind of product (wifi wall switch) for half of the price of the product I ordered. Please do not hazard with your money and save yourself from disappointment, incompetence, and waste of time. Do not take just my word for it, I encourage you to check this company on review platforms.

We should not be ordering from this website as they are scammers and take no responsibility if you do not receive your items. It took 3 months to get mine and I didn't receive my full order. There is no customer service you need to navigate and figure out how to deal with your issue by email. I ordered products on December 1,2020 and received them 3 months later but I only received 2 items instead of 4 and trying to proof that was a nightmare. DH Gate Dispute department does not help and they wanted proof of the package which I did not take a picture as it come in a plastic bag and no invoice and I assumed it was coming in another package like Amazon does and other websites. They do not go to the seller to help proof the weight of the package as they should know on their end of it especially their logistics department. Its a rip off and your taking a risk on receiving items. They should be shut down as they are taking billions of dollars and ripping off millions of customers. Do the MATH...

This site has may items at a very cheap rate but beware and do not spend money here. I ordered an item. It was not delivered. The tracking no. Shows it was delivered. When I called USPS, they said the address was not mine but the city was the same. They said this is a seller scam that somehow they get and post tracking no. For the same city. So, on the USPS site, it shows that the item is delivered, but in reality, it is not.
I opened a case on dhgate. After many tries to explain this to them, they could not understand. It is a Chinese site and there are a lot of communication issues. Or maybe they pretended, they did not get it. In any case, I learned a lessons!

i used this site for my online business and they asked me to provide prof of my PayPal card due to security reasons and i sent in all the info required and that was almost a year ago. They still have not unblocked my account even after i sent all the lagit info in. I was constantly on the hone with PayPal to confirm who i was because I ordered a lot from Dhgate and they said they had a lot of fraud activity through Dhgate, but yet Dhgate refuses to unblock my account?? There is something fishy about Dhgate. Hiding something? Fraud themselves? Whatever is going on, i gave them my personal info like they asked to confirm my identity and they still have not unblocked my account... Something is not right....

I've ordered about 15 different orders on different occasions with pricing between 10-75 dollars. Not once have I ever received a single item I have purchased from dhgate.com and have had to open a dispute for every one of my orders. I was not going to just roll over and let it go so for about 6 months I blew up their customer service who can do absolutely nothing at all, it's a joke. Their customer service has the same information you do but that's it and don't have the power to do or fix anything, they say to message the resolution center. After everything and dealing with these crooks for a year they ban me from the site because apparently "I'm scamming them" lmfao and "suspected of fraud " because I have had to open a dispute for every single order I've purchased because they can't seem to send a package to the correct address. Once or twice is one thing but 20 different times is intentional by any means.

DO NOT USE THIS COMPANY. THEY TAKE YOUR MONEY AND YOU NEVER RECEIVE YOUR ORDER. SHOULD HAVE KNOWN BETTER FOR THE PRICE AND BEING CHINA!

I bought a lot of times on DHgate and everytime it was OK. I really don’t understand the negative reviews. Maybe you have to check well the sellers and read the reviews from other people all around the world. I will continue buying on DHgate.

I bought a watch through dhgates, seller orologio with order number *******703 they work under the name luxurywatches1.
After receipt of the watch it turned out to be broken. I made contact and they would send a new one at half the price. I fell for this and unfortunately the 2nd one was defective again.
Then they asked to continue contact via whatsapp (probably so that DHgates cannot follow the conversations) there they offered me full reimbursement of the costs if I broke my watch with a hammer and took a picture of it. They changed their minds and now they say the order has ended and there is nothing they can do!
They don't stick to the agreement and send rubbish.

I have been dealing with DHGATE For years never had a problem. I have always received my items and if my items came damage I have received my full refund.

Stay Away!
I would give this zero stars if that was an option. I ordered a big game board and received a lipstick. I contacted seller, no response. I tried to open a claim and the website gave out an error message every time. Finally was able to speak to someone online and explained what happened and provided proof. They said they would open a claim on my behalf but never did! Stay away from this website and save yourself some money and time.

I returned the item and seller promised for full refund & paid for the shipping cost. Then I don't have the shipping label but I do have tracking number & usps receipt and yet DHgate kept asking me for the damn shipping label! I told them ( I chatted with more than 2 people and none of them good) that I don't have the shipping label but I sent them the shipping label that I handwritten. The package is stuck in Beijing. So I don't get my refund plus the shipping cost! Instead DHgate released the payment to the scammer seller that I believe gave me non exist address ( with no number) which I thought maybe it's a factory.
So beware with this platform. They don't care about customers! I reported the transaction to my CC and they refunded me back. So I got screwed over the shipping cost. Well DHgate good luck at least your company got a flag from the credit card company!